About the App
Istanbul Tourist Pass® app helps you have the best experience in Istanbul. Use our interactive map powered by Google Maps to locate attractions, get directions and estimate travel time. With Istanbul Tourist Pass® app Istanbul, is in your hands!
Instant delivery. Effortless sightseeing
How do I get Istanbul Tourist Pass® App?
After purchasing the Istanbul Tourist Pass®, you will receive instant confirmation email which includes links to download the App.
Alternatively, you can visit the App Store or Google Play Store to download it for free.
What are the benefits of the Istanbul Pass® App?
Istanbul Tourist Pass is the first and the most advantageous Tourist Card for Istanbul. You can visit more than 100 places with your Pass– But that’s not enough. You are also going to save a huge amount. Istanbul Tourist Pass lets you save up to 70% on your Istanbul trip, so you can travel more. But what about the mobile application that powers the Pass?
In the Istanbul Tourist Pass App, you can view your live location and see which attractions are nearby. You can also view your Pass ID, see how many days you have left with the Pass and look at the attractions you have visited. Since the Pass is completely digital, you can take it everywhere you go. All of your tickets and reservations are located on your phone. No need to worry about forgetting your tickets anymore! Istanbul Tourist Pass App is easy to navigate, and you can create reservations with a few simple taps!
How Does Istanbul Tourist Pass App Work?
After downloading the app and logging into your account, you can navigate easily on the application. You will see the list of Istanbul attractions on the main screen. Just explore whichever you like, and you will see your ticket as a QR code. By showing the QR code at the entrance, you can discover the amazing attractions. You do not need to wait in ticket lines!
Also, you can view the attractions in a map view, powered by Google Maps. This way, you can see which attractions are nearby, and plan your trip accordingly! You can easily see the list of all tours and activities with their locations, opening and closing times and more.
Frequently Asked Questions
General Questions
What kind of advantages does Istanbul Tourist Pass® offer?
With the Istanbul Tourist Pass®, you can visit more than 100+ attractions in Istanbul. You can save a vast amount of time and money without waiting in long queues or paying fees at the entrances of the museums or for other facilities and activities. You can buy the Istanbul Tourist Pass®️ for 1, 2, 3, 4, 5, 7, or 10 days. So many attractions are available with Istanbul Tourist Pass®️ , such as Topkapi Palace, Basilica Cistern, Dolmabahçe Palace, Sapanca Lake daily tour, Dinner on the Bosphorus, Istanbul Airport Shuttle, etc. included in the pass. More details and updated attractions available with the pass can be found on the website.
Benefits
What are the benefits of the Istanbul Tourist Pass® when exploring the city?
Istanbul Tourist Pass® is a very popular digital pass covering Istanbul's top tourist attractions. It helps you save over 70% while giving you access to over 100 of the city's top attractions. It is the best and cheapest way to discover Istanbul. With the Istanbul Tourist Pass®, you can visit the city's best museums, historical sites, and hidden gems while saving money for future trips. Your completely digital pass saves your trip from time and long ticket queues. Your digital pass comes with a comprehensive Istanbul digital guide where you can find all the information about places to visit and the best way to explore the city. Customer Support is one of the most important benefits to our guests. Our team is always ready to assist you.
What are the main advantages of using Istanbul Tourist Pass®?
With Istanbul Tourist Pass®, you can access 100+ top attractions by enjoying skip-the-line instant QR ticketing technology. Skip the long ticket lines, discover the landmarks at your own pace, get specially curated audio guides, and get exclusive discounts on the best services. One of the best benefits is the professional and friendly Customer Support team ready to help you on your journey.
How much can I save with the Istanbul Tourist Pass®?
You can save up to 70% with Istanbul Tourist Pass®. Buying tickets separately always costs much more; you can calculate this yourself! This also depends on your time in Istanbul and your preferred tourist attractions. Even visiting the main attractions will save you money. Otherwise, you may have to spend time in long ticket queues. Our pass-holder guests always feel more comfortable, convenient, safe, and profitable with their passes when they come to this city for the first time. Your passes allow you to choose experiences that suit your interests from over 100 attractions.
Are there any advantages to pre-purchasing the pass?
Yes, there is. If you purchase in advance, you can plan your trip and make the necessary reservations for the places to visit. If you buy at the last minute, you can still plan. Our support team is ready to assist you with your visit plans via WhatsApp.
Which pass should I choose for the best savings?
From our All-Inclusive Passes that include 100+ attractions, seven and 10-day Tourist Passes are the best way to save. Of course, if you stay in Istanbul for that many days. For the best savings, choose the same day you stay in Istanbul. We recommend buying a 3-day pass if you wait for three days, a 5-day pass if you stay for five days, and a 7-day pass if you stay for seven days. You can check the prices page for all prices. Having a pass will permanently save you money regardless of your day or pass.
Do you have free maps and guides for Istanbul?
For Istanbul Tourist Pass®️ guests, we offer a comprehensive guide with free digital access, full of essential information about Istanbul, such as city life, transportation, food, things to do, and the most popular district, which they can access with their Pass IDs.
Using Your Passes
How Does Istanbul Tourist Pass® Work?
Very easy! First, purchase your Istanbul Tourist Pass®️ online on our website. Download the Istanbul Tourist Pass®️ app and log in. Determine the attractions you want. Show your QR code or Pass ID to our guides or entrance officials at the entrances. Enjoy Istanbul.
What attractions or services are included in the pass?
All of the most popular attractions a tourist in Istanbul must see and experience are included in the pass. See What's Included? on our website for detailed information about the opportunities offered. You can visit the section. The Attractions category provides a comprehensive overview of all the amenities and services your pass covers.
Can I buy only the attractions I need individually without buying a pass?
Of course, this is also possible. You may come to Istanbul frequently and are considering a visit you have not experienced before. It is also possible to take the attractions we offer individually. However, you will be much more advantageous if you choose a pass that suits your needs.
What steps should I take to use the Pass?
To use Pass effectively, you need to follow these steps:
Make Reservations: Before your visit, make reservations for attractions or experiences that require reservations.
Walk-in Attraction: Show your pass ID/QR at the ticket office for attractions where reservations are unnecessary.
Check Mobile App: Download our mobile app and keep your pass information handy for quick and easy access.
Manage My Pass: You can use the mobile app or visit our website to manage your pass, including viewing usage history and remaining attractions.
Individual Event Details for More: For specific details on each event, including hours of operation and additional information, see separate event details on our website or mobile app.
Do I have to make/cancel a reservation, and how can I do this?
Some, but not all, of our attractions require reservations. Some tours and attractions have this requirement due to capacity limitations, scheduling restrictions, or other factors. To make or cancel a reservation, please review our Istanbul Tourist Pass® mobile app, and pass management feature or the details provided for each event. It is important to note that making a reservation does not activate your pass; this way, you can secure your place for the selected activity or visit.
Can I visit museums alone?
If you want to visit a museum, you can obtain your QR code for the museum entrance from Manage My Pass. All your museum visits, with or without a guide, allow you to skip the queues. We also offer you an audio guide for each museum that will be included in your pass. You can freely plan your experience yourself.
Where is the meeting point for guided tours? How can I meet the guide?
You can check the meeting points for guided tours on our website and through the application. All details and map links have been shared in detail. You can also consult our customer support team whenever you need to. For your convenience, our private meeting points can be easily recognized by a white flag or umbrella with the logo of our Istanbul Tourist Pass® mobile application. This provides a seamless and recognizable meeting point for all participants. We have also offered a timetable on our mobile app and website, allowing you to access the schedule of your upcoming events easily.
How can I recognize the guide?
The tour guides carry a white flag or umbrella with the Istanbul Tourist Pass®️ logo. We recommend you arrive at the designated meeting point 15-20 minutes before your tour's scheduled start time.
Is the tip included? Should I tip guides?
Tips are not included in the cost of services, and although tipping is not required, it is greatly appreciated. If you found the guides' service enjoyable and useful and would like to express your appreciation, of course, you can make a gesture to your guide by giving a tip.
Can I enter without a guide if I am late for one of the guided tours?
Unfortunately, if you arrive late for the tour, you will not be able to join the guided tour. But you do not need to worry. You can check the timing of the next tour and plan to join that instead.
Can I use the pass for more than one activity on the same day?
The Pass has a one-visit limit for each attraction. However, you are free to visit multiple attractions on the same day, as there is no restriction on the number of attractions you can explore in a single day.
How do I know which attractions are currently included in the pass?
You can easily access the list of included tourist attractions by accessing Manage My Pass on our website or through our Istanbul Tourist Pass® application. This section will provide you with up-to-date information about the attractions covered by your pass.
How can I find out the opening hours of entertainment centers?
Visit our website's Attractions page to find out the opening hours of tourist attractions. If you are using our mobile application, you can also access this information from the Places to Visit section via Manage My Pass.
My arrival date changed after the pass start date I specified when purchasing. Does this cause a problem?
No, this will not cause a problem; you can easily change the dates. For learning more about the date change, please check out the Terms & Conditions.
What should I do if I encounter problems using my pass at an event?
We hope you will not encounter any problems, but if you have trouble using your pass at an event, please do not hesitate to contact our Customer Service team. We will be happy to assist you.
What should I do if I encounter problems using my pass at an event?
We hope you will not encounter any problems, but if you have trouble using your pass at an event, please do not hesitate to contact our Customer Service team. We will be happy to assist you.
What if an attraction is temporarily closed or unavailable during my visit?
There is no need to worry if you encounter an attraction temporarily closed or unavailable during your visit. We have many alternatives for almost every tourist attraction.
How can I access my pass account if I lose my confirmation email?
If you lose your confirmation email and need to access your pass account, please don’t worry. You can quickly regain access by contacting us via email or WhatsApp. Contact us through any of these channels, and our team will help you access your account details.
Can I share my pass with someone else or use it for a group visit?
Unfortunately, if there is only one adult in the pass, the system will not allow you to share your pass with another person or use it for a group visit. Each pass is for individual use only. You need to purchase the pass by choosing how many adults and children will be in it.
Digital Passes
How does the Istanbul Tourist Pass® application work?
You can download the Istanbul Tourist Pass® Application from the Google Play Store or Apple Store. Click on Manage My Pass now and enter your Tourist Pass ID. You can view all tourist attractions and make your reservations easily via Manage My Pass.
I lost my confirmation email. How can I access my Pass account?
Do not worry. Please contact our customer support team. We may send your confirmation email back to your email address.
Is it enough to show my confirmation email to enter attractions?
In the confirmation email, you view your Pass ID for a link to access the Tourist Pass customer panel where you can view your Pass ID. You must make a reservation through Manage My Pass for attractions requiring reservations.
Should I print my pass?
No, you don't need to print it at all. Your Manage My Pass page, which you log in with your Istanbul Tourist Pass ID, will be sufficient to manage your pass. If you do not have an internet connection, you can take a screenshot or printout of your Tourist Pass.
Buying Online
Where can I purchase my Istanbul Tourist Pass®?
Istanbul Tourist Pass® is digital; you can purchase it online anytime and anywhere.
What payment methods do you accept when purchasing online?
As infrastructure, we work with the international payment giant Stripe. Online payments are made safe & secure. You can purchase with world-class payment instruments such as Visa, Mastercard, Amex, PayPal, Apple Pay and GPay.
Is it safe to buy my Istanbul Tourist Pass online?
Your online purchases via www.istanbultouristpass.com are always safe. Our system does not record your credit card information after the transaction. Under confidentiality conditions, our customers' personal information cannot be accessed by others.
How will I receive my pass after purchasing it online?
All information about your pass is instantly sent to the email address you shared when purchasing. You will receive your pass ID, access links by email, and all the information necessary to manage your pass.
Validity of Passes
How should I count transit days, hours, or calendar days?
Istanbul Tourist Pass® counts calendar days. Calendar days do not count as 24-hour passes per day. For example, If you have a 4-day pass and activate it on Tuesday, it will expire at 23:59 on Friday. The pass can only be used on consecutive days.
How long is the validity period of the Istanbul Tourist Pass®?
Istanbul Tourist Pass® has 1, 2, 3, 4, 5, 7, and 10-day usage options. You start your Pass with your first activation in your Istanbul Tourist Pass® customer panel, and you can use it between the dates you selected and purchased.
Are Tourist Passes valid for consecutive days?
Yes, they are. If you have a 4-day pass and activate it on the 15th of the month, you can use your Pass on the 15th, 16th, 17th, and 18th days of the month. Your pass will expire at 23:59 on the 18th.
Purchase and Activate
Where can I buy my Istanbul Tourist Pass®?
You can purchase your pass from our website or mobile application. Buying through our website will ensure you get the best prices.
What are the prices of Istanbul Tourist Pass® options?
The prices of Istanbul Tourist Passes vary depending on their scope, content, duration, and whether they are adults or children. Longer transit time always means more savings. Please click to review alternative pass options and prices.
In what currency can I buy my Istanbul Tourist Pass®?
All our sales are made in Euros. If your country is outside the Eurozone, your bank will convert this at the exchange rate of your country's central bank.
Do you offer any discount codes?
Yes, if you are a group of 10 people or more, we offer a discount code (GROUP10) on your single-pass purchase. Sometimes, we can also provide special day campaigns and discounts. To be informed about our campaigns, visit www.istanbultouristpass.com .
I didn't receive my confirmation email after purchasing; what could be the reason?
I bought a ticket but haven't received your confirmation email yet. Or was your order rejected? If so, it may be due to one of the following reasons. Our system automatically generates your pass ID and sends you an email immediately after your purchase. If you can't see your email, please check your spam folder.
Another reason could be a typo in the Email address. Your 3D Secure authentication may fail. Your bank may not have carried out the transaction as a security measure and may request additional authorization from you. Please write to us by chat or email so we can assist you.
How far in advance can I purchase my Istanbul Tourist Pass®?
If you have started making your Istanbul plans, you can purchase in advance and start managing your reservations. Please note that your pass will not be activated when you make a reservation. Your Pass will only be activated when you make your first use.
Can I get my Istanbul Tourist Pass® when I come to Istanbul?
Yes, you can get it whenever and wherever you want. You are in Istanbul and want to start using the pass immediately. You can choose the pass that suits you best, get it, and start using it immediately.
Do I have enough time to purchase an online pass?
Since your purchase is online, you can receive your digital pass in less than a minute after you decide. You can start using your pass immediately after your purchase.
Should I conceal my or my child's identity during Attractions visits?
We recommend that you always have your ID with you. You may be asked for a child ID to visit with a child card, and some attractions may also check adult identification.
What is the process for extending the validity of a migration/upgrade to a higher level when necessary?
Extend your Istanbul Tourist Pass® by paying the price difference for the days you want & service fees to move to the next level. There are 1, 2, 3, 4, 5, 7, and 10-day options. Istanbul Tourist Pass®️ offers flexibility to fit your travel needs. Contact our Customer Support team to learn more about the process.
Do I need to purchase a Pass for my child?
Yes, you must purchase a pass for children over 4 years old. However, children under five generally do not need a pass. It is often more cost-effective for younger children to pay for each activity individually. So, if your child is under 4, you don't need a pass, and paying for each activity is often cheaper.
Can I change my Pass selection after purchase, and if so, what is the process?
If the number of days selected for your pass needs to be increased, you can upgrade pass verification by paying the difference & service fees for the next available day. Our Customer Support team is dedicated to providing you with the best deal for your upgrade. Feel free to contact us for help.
Is there a mobile app to purchase and manage the pass?
Certainly! You can click on the IOS application and Android application. You can also download the Istanbul Tourist Pass® mobile application, which is compatible with Android and iOS devices, for easy access to your Pass. You can easily purchase through our Transition Management system by following the steps below:
1- Download the Istanbul Tourist Pass® application and click the Buy Now button after opening it.
2- Choose how many adults and children you will have in Istanbul and the duration of your stay.
3- Proceed with the secure payment methods provided.
You will receive your pass information via email in just a few minutes. Once your purchase is completed, you will be able to access your Pass and make your reservations.
When will my Pass be activated, and how long will it be valid?
The pass will be activated from midnight on the selected start date and will remain valid for consecutive days, depending on your purchase. For example, if you purchase a 3-day Pass and activate it at midnight on February 25, it will remain valid until February 27 at 23:59.
Can I buy a ticket as a gift for someone else, and how does the process work?
Yes, you can buy Istanbul Tourist Pass® as a gift for your loved ones. You can purchase the pass using the primary traveler's name and email address. However, using the relevant contact information, you can buy passes for your family and friends. Please note that changing the registered username or email address after purchase is impossible.
Is a customer support hotline or live chat available during the purchase process?
If you have questions during the Istanbul Tourist Pass® purchasing process, you can contact us via WhatsApp support line, online chat, or email regarding your request.
How can I contact Istanbul Tourist Pass®?
You can contact Istanbul Tourist Pass in the following ways:
Call us: +90 850 304 8726
Text us via WhatsApp: +44 7388 256502
Email us: [email protected]
Attractions & Experiences
What services are included in the Pass fee, and what are the extras?
Istanbul Tourist Pass® offers 100+ tours, services, and attractions, and most of them are free; there are also some discounted services.
What services are included in the Pass fee, and what are the extras?
Istanbul Tourist Pass® offers 100+ tours, services, and attractions, and most of them are free; there are also some discounted services.
What kind of activities and attractions does Istanbul Tourist Pass® cover?
There are four types of attractions in Istanbul Tourist Pass®.
Guided Tours: If you plan to participate in guided tours, you must make a reservation from the Manage My Pass section in the application. Please be at the meeting point with our guides at least 15 minutes before the tour starts. You can access meeting points and tour times on our website and the application.
Walk-In Tourist Attractions: Some tourist attractions do not require reservations. You can walk in whenever you want. Istanbul Tourist Pass® allows you to enter whenever you want by showing your ID to the authorized personnel at the event's entrance.
Skip the Ticket Line: Your Pass allows you to skip ticket lines at select events. This privilege allows you to save time without waiting in long ticket queues. To benefit from this feature, view your Istanbul Tourist Pass® ID/E-QR code before visiting a location via the Istanbul Tourist Pass® customer panel.
Additional Offers, Discounted Activities, and Services: All our pass-holder guests are offered special discounts on various activities and services, in addition to the attractions included in their passes and free passes, that only pass guests can benefit from. If you would like to purchase a discounted service or service, you can buy it through our website and Manage My Pass. Enjoy these special discounts and services.
Do I have to visit museums with a guide?
No, of course, you don't have to. You can freely get your QR E-Ticket, which you can use to enter museums whenever you want, and bypass ticket queues via Manage My Pass, with your comprehensive audio guide for each museum.
What are the average prices of attractions and services?
Istanbul Tourist Pass® guarantees savings. The average entrance prices of all tourist attractions are on our website's Attractions page.
Does the Istanbul Tourist Pass® cover all the tourist attractions of Istanbul?
The Istanbul Tourist Pass® includes many of Istanbul's top attractions. With your Istanbul Tourist Pass®, you can visit more than 100 essential tourist attractions without paying any extra fee. You can check out the list of attractions here.
Can I visit the same tourist attraction twice?
You can only visit the same attraction once. Our system does not allow you to use it a second time.
Are there days when attractions are closed? Is it open all year?
Most tourist attractions are open all year round but may be closed for specific hours or entire days during national, regional, and religious holidays. Some museums are closed to visitors one day a week. You can find all the information about each tourist attraction on our website and application.
How can I find out the opening and closing hours of entertainment centers?
You can check all these details on the attraction list page on our website and application.
Does the Istanbul Tourist Pass® include any experiences outside the central tourist attractions?
Some attractions include transportation from your hotel to Bursa and outer cities of Istanbul, such as Sapanca & Maşukiye. For others, you can use public transit.
Are audio guides available with Istanbul Tourist Pass®?
Yes, various audio guides are available, carefully prepared for you to discover landmarks at your own pace.
Are audio guides available with Istanbul Tourist Pass®?
Yes, various audio guides are available, carefully prepared for you to discover landmarks at your own pace.
Is the Harem section included in the Topkapi Palace Guided tour?
Yes, the Harem section is included in the Topkapi Palace Guided Tour with your Istanbul Tourist Pass®. Explore the opulent private quarters of the sultans and their families as part of your comprehensive guided tour experience.
Are there night activities with the Istanbul Tourist Pass®?
Most of the attractions in the pass are for daytime use. However, some attractions, such as dinner, the Bosphorus Cruise, and the Whirling Dervishes show, can be held at night.
Groups & Corporate Requests
Do you offer group discounts?
Yes, we offer group discounts. Istanbul Tourist Passes are a great savings opportunity for Istanbul visitors. You can save up to 70%. Groups of 10 people or more can purchase group tickets with an extra 10% discount in addition to the existing discount or campaign by typing the GROUP10 discount code in the coupon code field during payment.
If we have a Group Pass, do we always have to visit together at the same time?
Don't worry about disagreements in the group. You don't need to go everywhere together as a group; you can use the same ID in different places at the same time! This way, no one will be dependent on each other, and you won't all have to do everything at the same time.
Can we create a special pass for our group that includes our chosen attractions?
Are you considering coming to Istanbul for a private congress, a school trip, or a company trip? Then we have incredible news for you! Yes, we can also create a unique custom pass for you. All you have to do is fill out the form on this page (https://istanbultouristpass.com/groups), select the attractions you want to include in your pass, and send it to us. We can create your special pass, which provides for only the attractions you choose, according to your purpose of arrival and duration of stay.
Can we get support from you for a corporate organization?
If you are organizing a special trip for your group or a client and need support, we are always here to help. We'll help you save money, time, and the hassle of organizing everything separately from each vendor! Moreover, you can create special passes for school and business trips to Istanbul and plan your trip according to your budget!
Reservations
How can I book essential attractions?
With your pass confirmation, we send you an access link so you can manage the pass panel. With this information, you can access Manage My Pass via our application. From the reservation section, you can easily make your reservation by filling out the relevant form for all attractions that require reservation. Once the transaction is completed, the supplier will send you a confirmation email within 24 hours.
Do I need to make reservations for each attraction before visiting the attractions?
No, it is not required for all of them. It is only needed for some attractions. For example, Some attractions, such as a breakfast or dinner on the Bosphorus or sightseeing tours of the surrounding area, require reservations. Making a reservation is very easy. You can make your reservations from your Manage My Pass account. After your reservation, our suppliers will send you confirmation and pickup time so you are ready for pickup. When you meet, show your Pass/QR code to the transfer or entry officer. Note - Making a reservation does not activate your Pass.
Do I need to make reservations for guided tours?
Yes, you must make a reservation and be at the meeting point 15 minutes earlier. You can find the meeting time and meeting point information in the description of each attraction. Please show your pass (QR code) to our guides so they can admit you.
How many days in advance can I make reservations for essential attractions?
You can make your reservations until the last 24 hours of the date you plan to attend the event.
Will I receive confirmation after I make the reservation?
After your reservation, information will be shared with our supplier. Our supplier will send you a confirmation email. If a pickup service is available, the pickup time will also be shared in the confirmation email. For some attractions, you must be present at the meeting time in your hotel lobby. For some attractions, it is sufficient to be at the relevant place on the reservation day and time.
Additional Offers
Are there any special offers included with the pass?
Yes. When you visit the Additional/Special Offers section under the attractions tab on our website, you can see all the additional discounts and special offers you get with your Istanbul Tourist Pass. You can get any service you want, at a discount, on our website, with the privilege of having a pass.
Can I also hire a private tour guide with the Istanbul Tourist Pass®?
Yes, in addition to your pass with Istanbul Tourist Pass®, you can also rent a private tour guide via Tourist Pass to serve only you and your family on the days you want. Our Private Tour Guide service is offered to our pass guests with a special price advantage. You can request and purchase a private guide service via Manage My Pass.
Can I hire a private driver with Istanbul Tourist Pass®?
Definitely! This is also possible. With the Istanbul Tourist Pass®, you can easily consider a private chauffeur service to explore Istanbul at your own pace if you need it. Our Private Chauffeur service is offered to our pass guests with a special price advantage. You can request and purchase a private guide service via Manage My Pass.
Transportation
How can I get the Istanbul Unlimited Public Transportation Card?
We offer our pass guests a special discount for public transportation in Istanbul. Istanbul is a huge city, and transportation can always be a problem. That's why you can even add the transportation card to your cart when purchasing your pass on our website. In this way, your transportation cards will be delivered to your name at the hotel before you arrive. This is excellent comfort and service. Like a local, you will have unlimited access to wherever you want during the day without worrying about transportation during your holiday. We recommend you take advantage of this very special opportunity. A small note: Finding a taxi in Istanbul may not be easy at all...
How do I activate my Unlimited Public Transportation card?
Your card will be delivered to your hotel in your name one day before your arrival. Once you receive the card, you can easily activate it using the kiosk machines. We would like you to know that the card is for personal use and is valid only for one person. You need to order as many transportation cards as you need for how many people you need. Please note that having a transportation card makes your transportation experience in Istanbul comfortable and tailored to your needs.
Can I benefit from airport transfer or other transportation services with my Istanbul Tourist Pass®?
With the Istanbul Tourist Pass®, you can take advantage of the free Airport Shuttle service, which will take you from the airport to areas close to your accommodation.
We also offer discounted private transfers to our pass guests, which will easily take you from the airport directly to the door of your hotel.
If you prefer a special VIP transfer, you can add it to your cart when purchasing your Pass. If you have not purchased it additionally at that moment, you can also purchase it via Manage My Pass, which you log in to via our application with your Pass ID.
My pass has expired, and I could not book a Transfer. Can I still book it?
We regret to inform you that you will not be able to book a transfer after your pass has expired. For a smoother experience, we kindly request our guests to make their reservations before the transition period ends.
What transportation is included in the Istanbul Tourist Pass®?
Public transportation is not included in your Istanbul Tourist Pass®. However, you can purchase your transportation card at a special price advantage for our pass guests. Your Istanbul Tourist Pass includes services such as Bosphorus tours, round-trip island boat tours, pickup and drop-off for Dinner and Cruise on the Bosphorus, round-trip discounted airport transfer, airport shuttle, and Full-Day transportation for Bursa and Sapanca & Masukiye Tours.
Cancellations & Refunds
Can I get my money back if I cannot fully use my passes on the planned date?
Your Istanbul Tourist Passes can be used two years after purchase or canceled two years later. You can also use your ticket on your new travel date. However, they become active only on the first use or when booking any tourist attraction.
Your Istanbul Tourist Passes allow you to save the amount you pay for the pass compared to the entrance prices to tourist attractions during your visit to Istanbul. Before you buy your ticket, you may feel tired and uncomfortable and may not be able to visit as many places as you planned, miss the open hours of attractions, or be unable to join our guided tours on time. Or, preferably, you might visit fewer attractions and not want to see the others. In this case, if you have such a request, we only calculate the entrance gate prices of the tourist attractions you use, which are shared on our Places to Visit page. If it is less than the amount you paid for your pass, we refund the remaining amount under the savings guarantee. Please note that for a refund to be given, booked activities must be canceled at least 24 hours in advance and not to be considered used.
I cannot come to Istanbul, but can I have a relative or friend use my pass?
To do this, contact our Customer Support team at support@istanbultouristpass before your arrival. Our team will change the cardholder information and prepare it for the new pass holder.
I could not use it at all, and my trip was cancelled. How can I get a refund, and what is the procedure?
To request a refund and understand the procedure, please note that the following applies universally to all services and events without different cancellation policies. A 10% entrance fee applies for all cancellations, including additional services. Unfortunately, no refund can be given if cancellation is made less than 24 hours in advance or if the reservation is a no-show. If you have specific concerns or need assistance with the refund process, please review our Terms and Conditions or contact our Customer Support team. They will assist you with the necessary steps and provide guidance on the refund procedure.
How long will it take to receive my refund?
Once your request has been reviewed, usually within 24 hours of receipt, we will process your refund within 10 to 15 business days (excluding weekends).
Can I only request a refund for the days I did not use?
We would like you to know that the passes include a savings guarantee for you, and unfortunately, we cannot refund only for unused days. However, you can benefit from the saving warranty terms. By calculating the entrance gate prices shared on our website for each event for all your uses, if these amounts are less than the amount you paid for your Pass, we refund the remaining amount within the scope of the savings guarantee. Please note that for a refund to be given, booked activities must be canceled at least 24 hours in advance and not to be considered used.
Free Digital City Guide
How can I access the Free Istanbul Digital City Guide?
We offer our Istanbul Tourist Pass guests access to a comprehensive Digital Guide, which they can log in with their Pass ID. Moreover, this guide, which you can access in 24 different languages, contains many tips to help you be more planned and organized while travelling and experiencing Istanbul. You will have access to much information, from transportation to city life, places to visit, and maps. Moreover, you will know all this before you come to Istanbul, and you can start your experience much more prepared.
Can I access the Istanbul Digital City Guide without purchasing a pass?
Unfortunately, access to these particular contents and maps is only available to our pass guests. They have been specially prepared so that they can always have a guide with them while exploring the city with their passes.
Can I access the Istanbul Digital City Guide without purchasing a pass?
Unfortunately, access to these particular contents and maps is only available to our pass guests. They have been specially prepared so that they can always have a guide with them while exploring the city with their passes.
What languages is the guide available in?
Good news: you can view the Istanbul Digital City Guide in 24 different languages.
Show & Go E-Ticketing
Can e-tickets be scanned on my phone?
Yes, when you click on "Show Ticket", your instant digital ticket will appear as a QR code on your smartphone screen. At the entrance of each attraction, the code will be scanned. Remember QR codes will be shown only when you are in close proximity of the attraction's entrance.
How to scan QR tickets?
Your ticket will be shown as a QR code on your smartphone when you click "Show Ticket" in your App. Then at the gate of the attraction, gate personnel will scan your QR code and grant you access.
How do I scan electronic tickets?
The electronic tickets will be shown as QR codes and the attraction personnel will scan your code, then grant you access. All you need to do is click "Show Ticket" on your App and show your screen to the personnel at the entrance.
Do I need to print my e-ticket?
No, the process is completely digital. To get your instant QR ticket, you need to be in close proximity to the attraction entrance. Then, all you need to do to show your screen to the entrance personnel to scan your QR code.
Savings Guarantee
What is the Savings Guarantee?
The Cityberry Savings Guarantee ensures you save money by purchasing a pass. If, during the validity period of your pass, the total cost of activities you use individually exceeds the price of the pass itself, Cityberry will refund the difference.
What are the requirements to qualify for the Savings Guarantee?
To qualify for the Savings Guarantee, you must use your pass for at least three attractions each day throughout the entire duration of your pass.
How do I submit a claim for the Savings Guarantee?
Within 5 days of your pass's last use, submit a claim by emailing [email protected]. Please include your Pass ID, order confirmation number (found in your confirmation email), and a brief description of your claim.
How long does it take to receive a response on my Savings Guarantee claim?
Our Customer Support team will carefully examine your pass activity and respond to your claim within 7-10 business days.
How are refunds calculated for the Savings Guarantee?
Refunds are calculated based on the "Price Without Pass" sections listed for each Attraction used. Please note a 10% processing fee will be deducted from the total refund amount.
Istanbul Museum Pass
What is the Istanbul Museum Pass?
The Istanbul Museum Pass is a digital pass that grants you skip-the-line access to over 10 of Istanbul's most popular museums and historical sites.
Where can I buy the Istanbul Museum Pass?
You can easily purchase the pass online through the official website istanbul.com or the Istanbul Tourist Pass website.
Which museums are included in the Istanbul Museum Pass?
The pass includes iconic attractions like the Hagia Sophia, Topkapi Palace, and the Istanbul Archaeology Museums, among others.
Can I visit the same museum multiple times with the pass?
No, the pass grants you a one-time entry to each included museum.
Can I visit the same museum multiple times with the pass?
No, the pass grants you a one-time entry to each included museum.
Can I use the pass for public transportation?
No, the Istanbul Museum Pass is exclusively for museum entry and does not cover public transportation costs.
Is the Istanbul Museum Pass worth it?
If you plan to visit multiple museums in Istanbul, the pass can save you both time and money, making it a worthwhile investment for most travelers.
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What is the Istanbul Tourist Pass®?
Istanbul Tourist Pass® is a digital travel pass that helps you quickly get the most out of your Istanbul trip. Istanbul Tourist Pass® offers seven-day validity options: 1, 2, 3, 4, 5, 7, and 10 days.