About the App

Istanbul Tourist Pass® app helps you have the best experience in Istanbul. Use our interactive map powered by Google Maps to locate attractions, get directions and estimate travel time. With Istanbul Tourist Pass® app Istanbul, is in your hands!

Instant delivery. Effortless sightseeing

How do I get Istanbul Tourist Pass® App?

After purchasing the Istanbul Tourist Pass®, you will receive instant confirmation email which includes links to download the App.

Alternatively, you can visit the App Store or Google Play Store to download it for free.


What are the benefits of the Istanbul Pass® App?

Istanbul Tourist Pass is the first and the most advantageous Tourist Card for Istanbul. You can visit more than 100 places with your Pass– But that’s not enough. You are also going to save a huge amount. Istanbul Tourist Pass lets you save up to 80% on your Istanbul trip, so you can travel more. But what about the mobile application that powers the Pass?

In the Istanbul Tourist Pass App, you can view your live location and see which attractions are nearby. You can also view your Pass ID, see how many days you have left with the Pass and look at the attractions you have visited. Since the Pass is completely digital, you can take it everywhere you go. All of your tickets and reservations are located on your phone. No need to worry about forgetting your tickets anymore! Istanbul Tourist Pass App is easy to navigate, and you can create reservations with a few simple taps!


How Does Istanbul Tourist Pass App Work?

After downloading the app and logging into your account, you can navigate easily on the application. You will see the list of Istanbul attractions on the main screen. Just explore whichever you like, and you will see your ticket as a QR code. By showing the QR code at the entrance, you can discover the amazing attractions. You do not need to wait in ticket lines!

Also, you can view the attractions in a map view, powered by Google Maps. This way, you can see which attractions are nearby, and plan your trip accordingly! You can easily see the list of all tours and activities with their locations, opening and closing times and more.

Frequently Asked Questions

What is Istanbul Tourist Pass®?

What is the Istanbul Tourist Pass®?

Istanbul Tourist Pass® is a digital sightseeing pass that helps you make the most of your Istanbul trip with ease. The Istanbul Tourist Pass® offers seven different validity options: as 1, 2, 3, 4, 5, 7, or 10 days.

How does Istanbul Tourist Pass® Work?

Very easy! You can start using your Istanbul Tourist Pass®️ in 4 Easy Steps!

  1. Purchase your Istanbul Tourist Pass®️ online.
  2. Download the Istanbul Tourist Pass®️ app and log in.
  3. Go to any attraction you want! Most of them are walk-inswalk-in but some require pre-reservation, which you can make in 15 seconds. For guided tours, you need to meet the tour guide based on the timetabletime table.
  4. Scan your QR code or Pass ID at entries, to our guides or to the gatekeepers. Enjoy!

What are the benefits of Istanbul Tourist Pass® while exploring the city?

Istanbul Tourist Pass® is a digital city pass that will grant you access to more than 100 top attractions in the city, while helping you save more than 80%. With Istanbul Tourist Pass®, you can visit the best museums, historical places, and hidden gems in the city while saving money for your future trips.

What types of activities and attractions are covered by the Istanbul Tourist Pass®?

Istanbul Tourist Pass® has 5 types of attractions.

 

Guided tours: If you're planning to join guided tours, it's required to make a reservation through the "Manage My Pass” section on the App. Please be at the meeting point at least 15 minutes before the tour begins. 

 

See all guided tour schedules and meeting points below,

 

Guided Tours Timetable

 

Reservation-Required Attractions: Some attractions and services necessitate reservations through the "manage my pass" section on the App.

 

Walk-In Attractions: Some attractions don't require reservations, allowing you to walk in at your convenience by simply presenting your Istanbul Tourist Pass® ID to the authorized personnel at the attraction's entrance.

 

Skip the Ticket Line: Your Pass enables you to bypass ticket lines at selected activities. To utilize this feature, prior to visiting a location on the Istanbul Tourist Pass® customer panel, swiftly obtain your QR code. Present your QR code upon entry to effortlessly access the designated activities.


Discounted Attractions & Services: Enjoy exclusive discounts at various attractions & services as a Pass holder; be aware that there may be extra charges associated with their use.

What are the key advantages of using the Istanbul Tourist Pass®?

  1. Istanbul Tourist Pass® offers the top-notch services in Istanbul. Also, you can visit the best of the museums with professional tour guides.
  2. Istanbul Tourist Pass® not only a sightseeing pass but also itsit’s Customer Support line is with you to plan and utilize your trip even before you are here in Istanbul.
  3. Enjoy premium services and shows at discounted rates with the Istanbul Tourist Pass®.

How much can I save with an Istanbul Tourist Pass®?

With the Istanbul Tourist Pass®, you can save up to 80%. Buying the tickets separately would cost a lot more, and you can calculate it for yourself!

What should I know before purchasing an Istanbul Tourist Pass®?

Where can I purchase my Istanbul Tourist Pass®?

Istanbul Tourist Pass® is totally digital and you can purchase online at any time and anywhere in the world.

Are there any early purchase benefits?

The Istanbul Tourist Pass® not only provides exclusive discounts and benefits periodically but also guarantees the best value when purchased in advance of your travels. Additionally, you have the convenience of purchasing now and utilizing it within a span of two years.

What services are included in the Pass fee and what are the extras?

Istanbul Tourist Pass® offers +100 tours, services, and attractions and most of them are free, there are also some discounted services.

Can I get information about age restrictions and discounted prices?

We have discounted prices for kids between 5-12 years!

Please refer to the child price for each pass to see the discounted prices. Even though not all attractions charge entrance fees for children between 2 and 5 years, some of them do. However, in most cases, it will be more economical for you to purchase the entrance ticket directly at the attraction than to purchase an Istanbul Tourist Pass® for your child. For that reason, our minimum age is 5 years old.

How far in advance can I purchase a pass before my planned visit?

Istanbul Tourist Pass® offers flexibility - You can purchase now and use it in the next 24 months.

Is the Pass transferable to another person?

Istanbul Tourist Pass® should be acquired under the primary traveler's name and associated email address. However, you have the flexibility to purchase passes for family and friends using their respective contact details. Please note that after purchase, it is not possible to modify the registered user name or email address.

Can I use the Pass for public transportation within the city?

In addition to its benefits, the Istanbul Tourist Pass® offers discounted Public Transportation Cards and convenient delivery to your hotel prior to check-in, ensuring seamless access to transportation services throughout your stay.

What is the process for extending the validity of the pass/upgrading to a higher tier if needed?

Extend your Istanbul Tourist Pass® duration by simply paying the price difference for the days you wish to upgrade to the next tier. With options of 1, 2, 3, 4, 5, 7 and 10 days options. Istanbul Tourist Pass®️ offers flexibility to suit your travel needs. You can get in touch with our Customer Support team to learn more about the process.

Are there any specific terms and conditions that I should be aware of before making the purchase?

Before making the purchase, it's essential to review the Terms and Conditions associated with the transaction. These terms outline the rights, responsibilities, and obligations of both the buyer and the seller. It's important to thoroughly read and understand these terms to ensure clarity on issues like payment methods, delivery, returns, warranties, and any potential liabilities. If you have any questions or concerns about the terms and conditions, don't hesitate to ask for clarification before proceeding with the purchase.

Do I have to purchase a Pass for my child?

For children older than 5 years, yes, you'll need to purchase a Pass. However, children under 5 typically don't require a pass. It's usually more cost-effective to pay for each attraction separately for younger children. So, if your child is under 5, you won't need a Pass, and it's often cheaper to pay for each attraction individually.

How can I download the Istanbul Tourist Pass® mobile app?

You can click here for the IOS application and here for the Android application.

How to Purchase and Activate Istanbul Tourist Pass®?

Can I purchase the Pass online or are there physical locations where I can buy it?

You can easily purchase the Istanbul Tourist Pass online through our website. For the most convenient experience, we recommend purchasing your digital pass before you arrive in Istanbul. If you have any questions, please contact our customer service. Buy your Pass now!

How do I use a promo code?

You can use the promo code on the checkout of your shopping cart.

Can I modify my Pass selection after the purchase, and if so, what is the process?

If you find that the number of days currently selected for your Pass is insufficient, you have the option to upgrade the pass validation by paying the difference for the next available day option. Our Customer Support team is dedicated to providing you with the best offer for your upgrade. Feel free to reach out to us for assistance.

Is there a mobile app for purchasing and managing the pass?

Of course! Additionally, you have the option to download the Istanbul Tourist Pass® mobile App, which is compatible with both Android and iOS devices, for easy access to your Pass. You can conveniently purchase it through our Pass Management system by following these steps:

      1- Download the Istanbul Tourist Pass® application and click on the "Buy Now" button after you open it. 
      2- Select the duration of your stay with how many adults and children will be in Istanbul. 
      3- Proceed with the secure payment methods provided. 

In just a few moments, you'll receive your pass information e-mailed to you. After your purchase progress is done, you will able to access your Pass and you will able to make your reservations.

When will my Pass be activated, and how long will it be valid?

The Pass will be activated starting at midnight on the selected start date, and it remains valid for consecutive days according to your purchase. For instance, if you were to purchase a 3-day Pass and activate it on February 25th at midnight, it would remain valid until February 27th at 11:59 PM.

Can I purchase a pass as a gift for someone else, and how does that process work?

Yes, you can purchase an Istanbul Tourist Pass® as a gift for your loved ones. You can simply purchase the Pass under the primary traveler's name and associated email address. However, you have the flexibility to purchase passes for family and friends using their respective contact details. Please note that after purchase, it is not possible to modify the registered user name or email address.

Is there a customer support helpline or live chat available during the purchase process?

If you have questions during the purchase process for the Istanbul Tourist Pass®, you can reach us via WhatsApp support line, online chat, or send us an email about your request.

I have not received any email confirmation, what do I do?

If you haven't received an email confirmation, here are some steps you can take to resolve the issue:

Please be aware that emails typically arrive within a few minutes, but occasionally there might be a slight delay. We kindly ask for your patience as you wait for it to come through.

It's worth checking your spam filter or junk box to see if the email was accidentally filtered there. Sometimes legitimate emails can end up in these folders.

If you've checked your spam folder and still haven't received the confirmation, please feel free to reach out to our Customer Support team for further assistance. They're here to ensure you have a smooth experience and will be more than happy to help with any issues you may be experiencing.

Using Your Pass

What attractions or services are included in the Pass?

We kindly recommend you visit the "What's Included" section on our website for comprehensive details about the offerings. This section provides a thorough overview of the amenities and services encompassed in your experience.

What steps should I take to use the Pass?

To use the pass effectively, you have to use these steps;
 

Book: Prior to your visit, book any attractions or experiences that require reservations.

Walk-in: For attractions where reservations aren't necessary, simply walk in and present your pass at the ticket counter.

Check Mobile App: Download our mobile app and keep your pass information handy for quick and easy access.

Manage My Pass: Use the mobile app or visit our website to manage your pass, including viewing usage history and remaining attractions.

Individual Attraction Detail for More: For specific details about each attraction, including hours of operation and any additional information, refer to the individual attraction's details on our website or within the mobile app.

Is there a requirement for making/canceling reservations and how can I do it?

Many, but not all, of our attractions require reservations. Some tours and attractions have this requirement due to capacity limitations, scheduling constraints, or other factors. To make or cancel reservations, please check our Istanbul Tourist Pass® mobile app, the Pass management feature on our website, or review the details provided for each individual attraction. It's important to note that making a reservation does not activate your Pass; it simply secures your spot for the selected activity or visits.

Can I visit the museums by myself?

Unfortunately, you can not visit the museums by yourself if it is labeled as Guided Tour. However, for walk-in museums, you are more than welcome to explore the museums independently. Should you have any specific preferences or questions regarding your visit, please feel free to let us know, and we'll be happy to assist you further.

Where is the meeting point for the guided tours? How can I meet the guide?

For your convenience, our specific meeting points are easily identifiable by a white flag or umbrella adorned with our Istanbul Tourist Pass mobile app, logo on it. This ensures a seamless and recognizable gathering spot for all participants.

Additionally, we have provided a timetable on both our mobile app and website, offering you easy access to the schedule for your upcoming activities.
If you have any further questions or require additional assistance, please don't hesitate to reach out to our customer support. We're here to enhance your experience and make your visit enjoyable.

How can I recognize the guide?

Our guides carry a white flag or umbrella featuring the Istanbul Tourist Pass®️ logo. We kindly request that you meet your guide at the designated meeting point a thoughtful 20 minutes before the scheduled start time of your tour.

Is the tip included? Should I tip the guides?

The cost of the services does not include tips and while tipping is not obligatory, it is greatly appreciated. If you found the guides' service enjoyable and helpful, a tip would be a thoughtful gesture to express your appreciation. Thank you for your consideration. If you have any additional questions, feel free to inquire.

Can I enter without the guide if I am late for one of the guided tours?

Unfortunately, it is not possible to enter the guided tour if you arrive late for the tour. However, there's no need to worry. You can simply check for the timing of the next tour and plan to join that one instead. Thank you for your understanding. If you have any further questions, please feel free to ask.

Can I use the Pass for multiple attractions on the same day?

Each attraction has a one-visit limit with the Pass. However, you are free to visit multiple attractions on the same day as there is no restriction on the number of attractions you can explore in a single day with the pass. If you have any more questions or need further clarification, feel free to reach out.

Are there any restrictions on using the Pass during peak hours or special events?

No, there are no restrictions on using the Pass during peak hours or special events. However, please be aware that there may be exceptional circumstances, especially during crowded periods. If you have any concerns or require further clarification, feel free to ask.

Can I visit the same attraction multiple times during the validity period of the pass?

No, there is no daily limit to visit attractions with the Pass. However, please note that you can visit or join each tour and activity only once during the duration of your Pass validity. If you have any more questions or need further clarification, feel free to ask.

How do I know which attractions are currently included in the pass?

You can easily find the current list of included attractions by accessing the Manage My Pass via our website and our Istanbul Tourist Pass® application. This section will provide you with up-to-date information on the attractions covered by your pass. If you have any additional questions or need further assistance, feel free to ask.

How can I learn about the opening hours of attractions?

If you're using a web browser, you can learn about the opening hours of attractions by visiting the attractions page. If you're using the mobile app, you can find this information in the attractions section. This will provide you with the necessary details about the operating hours of each attraction. If you have any further questions, feel free to ask.

I have not set any start date while purchasing. How can I choose/Change my pass start date?

You can reach out to us via WhatsApp support line, online chat, or send us an email about your request.

What should I do if I encounter issues with using my Pass at an attraction?

While we hope you won't encounter any issues, if you happen to face difficulties using your pass at an attraction, please don't hesitate to contact our Customer Service team. They will be more than happy to assist you and address any concerns or challenges you may be experiencing. Your satisfaction is important to us, and we are here to help resolve any issues promptly.

What happens if an attraction is temporarily closed or unavailable during my visit?

If you encounter an attraction that is temporarily closed or unavailable during your visit, there's no need to worry. We have alternatives available for almost every attraction, ensuring that you can still make the most of your pass. In such situations, please reach out to our Customer Service team for assistance, and they will guide you on the available alternatives to ensure you have a fulfilling experience during your visit. Your satisfaction is our priority, and we are here to help address any issues you may encounter.

What if I lose my confirmation mail, how do I access my pass account?

If you happen to lose your confirmation email and need to access your pass account, please don't worry. You can easily regain access by reaching out to us via email or WhatsApp. Simply contact us through either of these channels, and our team will assist you in recovering your account details. We're here to help ensure your experience with us is as smooth as possible.

Can I share my Pass with someone else or use it for a group visit?

Unfortunately, if the Pass has only one adult inside of it then it is not permitted to share your pass with someone else or to use it for a group visit. Each pass is intended for individual use only. You need to purchase the Pass by choosing how many adults and children will be in it. Thank you for your understanding. If you have any further questions, please feel free to ask.

Refunds

How do I get a refund and what is the procedure?

To request a refund and understand the procedure, please be aware that without differing cancellation conditions, the following applies universally for all services and attractions: A 7% admission fee applies to all cancellations, including add-on services. In the event of cancellation less than 24 hours prior or a no-show, unfortunately, no refund can be provided. If you have specific concerns or need assistance with the refund process, please review our Terms and Conditions or reach out to our customer service. Thank you for your understanding.

What should I do to get a refund?

To initiate the refund process, please contact our Customer Support team. They will assist you in the necessary steps and provide guidance on the refund procedure.

Can I request a refund for my unused days?

We understand your concern about unused days, but it's important to note that our policy includes a saving guarantee and unfortunately, we do not offer refunds for days that go unused. If you have additional questions or need further clarification, please don't hesitate to contact us. We appreciate your understanding of our policy.

I made a reservation for an attraction but I could not use it. Can I get a refund for this attraction?

Unfortunately, we regret to inform you that we cannot provide a refund for the attraction reservation. However, if it is too late to cancel, we will calculate the cost of the attractions and services you booked. In such cases, we'll refund the difference between what you paid for the pass back to your card. We appreciate your understanding in this matter.

Most Popular Questions

How Does Istanbul Tourist Pass Work?

Very easy! You can start using your Istanbul Tourist Pass®️ in 4 Easy Steps!

  1. Purchase your Istanbul Tourist Pass®️ online.
  2. Download the Istanbul Tourist Pass®️ app and log in.
  3. Go to any attraction you want! Most of them are walk-inswalk-in but some require pre-reservation, which you can make in 15 seconds. For guided tours, you need to meet the tour guide based on the timetabletime table.
  4. Scan your QR code or Pass ID at entries, to our guides or to the gatekeepers. Enjoy!

How do I activate my Tourist Pass?

The Pass will be activated starting at midnight on the selected start date, and it remains valid for consecutive days according to your purchase. For instance, if you were to purchase a 3-day Pass and activate it on February 25th at midnight, it would remain valid until February 27th at 11:59 PM.

Is there a customer support helpline or live chat available during the purchase process?

If you have questions during the purchase process for the Istanbul Tourist Pass®, you can reach us via WhatsApp support line, online chat, or send us an email about your request.

Is the Harem section included in the Topkapi Palace Guided tour?

Yes, the Harem section is included in the Topkapi Palace Guided Tour with your Istanbul Tourist Pass®. Explore the opulent private quarters of the sultans and their families as part of your comprehensive guided tour experience.

How much can I save with an Istanbul Tourist Pass®?

With the Istanbul Tourist Pass®, you can save up to 80%. Buying the tickets separately would cost a lot more, and you can calculate it for yourself!

Transportation

How will I receive and activate my transportation card?

Your transportation card will be conveniently delivered to your hotel one day prior to your check-in. Upon receiving it, you can activate the card easily using a kiosk machine. Please note that the card is for personal use and is valid for one person, making your transportation experience in Istanbul convenient and tailored to your needs.

Can I use the Istanbul Tourist Pass® for airport transfers or other transportation services?

With the Istanbul Tourist Pass®, you can enjoy complimentary Airport Shuttle service from the airport to areas close to your accommodation. Additionally, we offer discounted private transfers that conveniently take you from the airport directly to your hotel's doorstep. Feel free to take advantage of these transportation options during your visit to Istanbul.

My Pass has expired and I couldn’t book the Transfer, can I still reserve it?

We regret to inform you that you can not reserve or book the transfer after your pass ends. We kindly advise our guests to make their bookings or reservations before their pass ends for a smoother experience.

Attractions & Services

Is the Harem section included in the Topkapi Palace Guided tour?

Yes, the Harem section is included in the Topkapi Palace Guided Tour with your Istanbul Tourist Pass®. Explore the opulent private quarters of the sultans and their families as part of your comprehensive guided tour experience.

Can I hire a private tour guide via Istanbul Tourist Pass®?

Yes, you can hire a private tour guide through the Istanbul Tourist Pass®. Our Private Tour Guide service offers personalized experiences tailored to your interests and preferences. With experienced guides who provide insights into Istanbul's history, culture, and attractions, you can explore the city at your own pace and customize your itinerary. Additionally, you have the option to skip lines at popular attractions for a seamless experience. Simply book your private tour through the Istanbul Tourist Pass® for a hassle-free and unforgettable journey through Istanbul.

Can I hire a private driver via Istanbul Tourist Pass®?

Absolutely! With Istanbul Tourist Pass®, you can conveniently hire a private driver service to explore Istanbul at your own pace. Our Private Driver service offers 8 hours of chauffeured transportation within the city, with a mileage limit of 200 kilometers included in the package. Whether you're visiting iconic landmarks or exploring hidden gems, our professional drivers ensure a seamless and stress-free experience.

Are audio guides available with Istanbul Tourist Pass®?

Yes, there are various audio guides available carefully prepared for you to discover landmarks at your own pace.

4.8 out of 5 stars

Istanbul Tourist Pass® has an average rating of 4.8 /5 from 1418 reviews

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