Terms and Conditions

Terms and Conditions | Istanbul Tourist Pass

Terms and Conditions

  1. Introduction

Istanbul Tourist Pass® is a brand of Cityberry® Tourism Agency ("Cityberry"), a TURSAB-registered member (License Number: 11745). Purchase of the Istanbul Tourist Pass® and any associated services constitutes acceptance of the terms and conditions established by Cityberry.


  1. Responsibilities of Istanbul Tourist Pass®

    1. Istanbul Tourist Pass® acts solely as a ticket distributor and is not the organizer or "provider" of events, as defined by the Consumer Protection Law.
    2. When you buy an Istanbul Tourist Pass®, Cityberry provides the Platform, but not the attractions and services (hereafter referred to as "Attraction") included in the  Istanbul Tourist Pass®
    3. Istanbul Tourist Pass® bears responsibility solely for sales and ticket distribution.
    4. Istanbul Tourist Pass® cannot be held liable for any loss or damages related to the event/attraction/show/service provider (hereafter referred to as "Supplier").
    5. By making a booking an Attraction on our Platform, you agree to a direct contract with the Supplier. The Supplier is the party providing the Experience and is solely responsible for delivering it.
    6. Tickets and bookings, whether physical or electronic, are non-transferable and cannot be resold.
    7. Istanbul Tourist Pass® is not responsible for lost or damaged tickets.


  1. Email Communication

    1. By completing a purchase, users acknowledge Cityberry's right to send transactional and informational emails related to their purchase and the use of purchased services.
    2. Users consent to the sharing of necessary contact details with third-party service providers for the purpose of fulfilling the Attractions associated with their purchase.


  1. Attractions / Services

    1. Terms & Conditions of each Attraction may vary and are determined by the Supplier.
    2. Istanbul Tourist Pass® customers are bound by the terms & conditions of Attractions (available on the webpage of each Attraction when utilizing their Istanbul Tourist Pass®.
    3. Operating hours of each Attraction may vary, and users are advised to verify directly with the relevant Supplier.
    4. Istanbul Tourist Pass® reserves the right to remove events, attractions, or shows from its services. In such cases, no refunds will be issued.


  1.  Guided Tours

    1. Guided Tours require advance reservation and the accompaniment of certified tour guides. Guests must adhere to the Guided Tours Timetable.
    2. Users must refrain from disrupting guided tours. Cityberry reserves the right to exclude disruptive individuals from the tour.
    3. Users are responsible for arriving punctually at the meeting point. Latecomers may not be permitted to join the tour.
    4. Users traveling from abroad are solely responsible for possessing necessary travel documents and adhering to health regulations.


  1.  Returns & Cancellations Policy:

    1. Orders can be canceled up to 24 hours before the Pass usage begins ("Cancellation Period"), either one day before the nearest reservation or before the user visits any Attractions.
    2. Cancellation requests after the Cancellation Period are subject to no refund.
    3. Services must be used according to the terms written on each Attraction’s webpage on the Istanbul Tourist Pass® website.
    4. Purchases of single-entry tickets made directly at attraction ticket offices are non-refundable. This includes any associated infant costs incurred at the attraction entrance.
    5. Attractions requiring reservations must be canceled at least 24 hours prior to the attraction's scheduled start time to be eligible for a refund. Cancellations made within 24 hours of the start time, or failure to attend the attraction ('no-show'), will forfeit any right to a refund.
    6. "Delivered Public Transportation cards are non-refundable in accordance with the policies of the Istanbul Metropolitan Municipality, the Supplier.
    7. "Unless otherwise explicitly stated, the following cancellation conditions apply to all Attractions:
      1. All cancellations, including those for add-on services, will incur a 7% admission fee.
      2. Cancellations made less than 24 hours before the scheduled start time, or failure to attend ('no-shows'), will not receive a refund.
    8. To request a refund, please email [email protected] and include your Istanbul Tourist Pass® Reference ID, along with any other documents relevant to your order


  1.  Extraordinary Cancellation

Cityberry reserves the right to cancel activities on the agreed date without prior notice due to weather conditions, official mandates, strikes, or other unforeseeable or unavoidable external conditions (including force majeure) that would render the activity impossible, significantly hazardous, or substantially impede its execution. In the event of such cancellations, customers may reschedule their booking of an Attraction.


  1.  Exclusion of Participation

Cityberry reserves the right to refuse participation in or exclude individuals from Attractions if they:

  • Fail to meet clearly stated participation requirements.
  • Pose a potential danger to themselves or others.
  • Disrupt activities, including behaviors resulting from drug or alcohol intoxication.

This policy applies to the individual making the booking and any others included in their reservation.  In these instances, no refunds will be issued.


  1. Time Zone

Istanbul time zone (GMT +3) shall be the governing time zone for all time calculations and deadlines. Cityberry's determination of time in this regard shall be considered authoritative.


  1. Changes to These General Terms and Conditions

Cityberry reserves the right to modify the Terms and Conditions governing services, tours, attractions, and other tourist services outlined in Section 4 for future bookings without prior notice. Users are bound by the Terms and Conditions in effect at the time of their booking. By using our services, users acknowledge and accept any potential changes to the Terms and Conditions since their initial purchase.


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