Terms and Conditions

Terms and Conditions | Istanbul Tourist Pass

General Conditions

Istanbul Tourist Pass is a ticket distributor and not an event organizer or “provider” as described in the Consumer Protection Law. Thus, Istanbul Tourist Pass’ responsibilities are limited to those that are regarding sales and distribution of tickets. Istanbul Tourist Pass cannot be held liable for any loss or damages that may occur about, by or around the event / attraction / show / services provider (hereby “Attraction”). Tickets either physical or electronic cannot be resold. ---Istanbul Tourist Pass is not responsible for lost or damaged tickets.

Istanbul Tourist Pass has right to remove the event / attraction / show from list of services when it's not stopped or cancelled anymore by Providers. In such cases there will be no refund for removed services.

Istanbul Tourist Pass will be increasing number of services frequently and there will be no extra charge for newly added services after purchasing the pass and automatically the purchased passes will be including new added services.


After completing your purchase, you accept that Cityberry Travel has the right the sent transaction and notification emails. Also for the services and benefits which are given by third parties, you accepted that your contact details could be shared with them.


Terms & conditions may differ from one attraction to another. Istanbul Tourist Pass customers also agree with the Attractions’ terms & conditions (can be found on the web-site of each attraction) as they make their Istanbul Tourist Pass purchases. Opening times and service times may fluctuate from time to time and users of this web-site are recommended to check directly with the attraction concerned.

Guided Tours

There are Tours are stated as Guided and guided tours only can be access with a Guide

You can see Time Table of Guided Tours via link below;


Airport Transfers

Even though we will do our best to guide you in selecting the most appropriate time for your transfer, you are solely responsible for the time you manually select in the reservation page. You comply to be ready at the agreed upon time at the place designated by yourself. The service provider will apply a No Show policy after 15 minutes of the agreed upon time. We cannot predict traffic or weather conditions, for that reason you should request the transfer with enough time to make it to the airport without problems. If you are choosing a pickup/dropoff other than hotels, since the vehicle cannot park or stop in some streets, the failure in finding the vehicle on time is on your own risk and we do not take any responsibility in case of missing flight or other bookings affected by transfer.

Rescheduling or Canceling Airport Transfers

You may reschedule or cancel your transfer, provided you notify us at least 24 hours before the agreed upon time. No changes will be accepted after that time and the reservation will be lost.

Keep in mind that even though the service provider constantly monitors the status of your flight, we don't. Therefore we may not be aware if your flight is delayed or canceled. If your flight is canceled within the 24 hours notification period, we will not be able to reschedule your transfer and it will be lost.

Returns & Cancellations

All orders can be cancelled for a 100% refund up to 3 business days before you start using the Pass (hereby “Cancellation Period”). That is, 3 day before the nearest reservation you have made is due or before you visit any of the attractions.

For the cancellations made within 3 days of pass start date, 5% addmission fee will be applied.

If the Pass has already been or it's too late to cancel any of the reservations, we will calculate the retail cost of the attractions and services used, the cost of any pending reservation which was not canceled on time and will incur a cost to us, or any item physically delivered. The difference, if any, between what you paid for the Istanbul Tourist Pass and the calculated cost will be refunded to your card.
All reservations should be canceled at least 24 business hours in advance. Any request later than that may not be approved as it may not be possible for the corresponding partner to cancel it.

For all returns and cancellations you can contact us via e-mail ([email protected]), phone (+90-850-30-487-26) and chat on our web-site (www.istanbultouristpass.com). The date that appears on our systems for your first contact regarding a cancellation/refund will be taken into account when calculating the difference between the cancellation/refund date and the “Pass Start Date”.

The terms and conditions regarding the cancellation, refunds and change is applicable only for the passes purchased on our website.

If you purchased your pass through another website or travel agent, the pass change, refund or cancellation policy of that site or travel agent is applicable.

Customers are advised to consider all information provided on our website, including the FAQs, Terms and Conditions, and Fees and Charges, before purchasing.

Saving guarantee refund requests should be applied maximum 5 days after the pass expiry date.

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Istanbul Tourist Pass® has an average rating of 4.8 /5 from 1248 reviews

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