FREQUENTLY ASKED QUESTIONS

Have a question or want to find out more about Istanbul Tourist Pass? Browse the list below to find answers to common questions.
If you can't find what you're looking for, feel free to get in touch! You can find out how on our contact page.

Getting Started

  • Can I buy the Pass when I'm in Istanbul?

    Yes, you can. Istanbul Tourist Pass is 100% online so you can buy it online and can start using it right away.

    We recommend however that you buy the Istanbul Tourist Pass BEFORE travelling as there are some attractions and services, for example delivery of the the wireless internet device and the airport transfer, that require reservations in advance. For peace of mind, take a couple of minutes to browse and reserve those items before you arrive in Istanbul.

  • Is the Pass delivered to my hotel? How do I collect it?

    Istanbul Tourist Pass is a digital pass that will be sent to you via email. Only the mobile internet device will be physically delivered to your preferred delivery address in Istanbul.

  • Which pass should I buy for my child?

    It depends on the age of your child and the number of days you want to sightsee in Istanbul.
    Children under 5 do not require a Pass because it will be cheaper for you to pay the individual admission fees for them at each site than to buy a Pass. We recommend that you check the admission costs and policies of any attractions you will be visiting for children under 5.
    Children 5 - 12 years old can get the Child Pass. Some attractions and experiences are free for children under 12 and the cost of the Child Pass reflects that.
    Children 12 and over, even 12 years and 1 day, need an Adult Pass.
    So, now that you know whether to buy a child's pass or an adult's pass, simply choose the number of days you want the pass to be valid.

  • How does the pass validity work?

    Istanbul Tourist Pass has 4 options for validity: 2, 3, 5 or 7 days.
    The moment you first use the Pass at an attraction (except the airport transfer and Internet service), the days of validity start counting down. The days of the Pass are counted as consecutive calendar days, not 24 hour periods. For example, if you start using a 3 day pass on a Friday, regardless of the time of day, it will be valid for Friday, Saturday and Sunday and will expire on Sunday at 23:59 (11:59pm).

  • Do you make deliveries to AirBnB, apartments, or other forms of accommodation besides hotels?

    The Istanbul Tourist Pass is a digital pass that will instantly be sent to your email address. For the Internet kit, our partner can deliver it to any location in Istanbul but there must be someone available to receive the package all day long. We usually make shipments 1 day ahead to make sure you have your package as soon as you arrive. Because the delivery time is not certain, if you request delivery directly to you on your arrival day, you may end up spending your valuable time in Istanbul waiting for a package. So if you are staying at an AirBnB or other non-hotel accommodation, we recommend that you contact your host and ask them to receive your package for you.

Buying Your Pass

  • Is the cost of the Pass in Turkish Liras?

    No, the cost of the Pass is in Euros (€).

  • Can I buy the pass in cash or pay in a different currency?

    Unfortunately not. The Istanbul Tourist Pass is an online Pass that will be delivered to you instantly via email. For that reason, you need to buy it directly from our website. You can pay with any debit or credit card. If your account is in a currency other than Euros, your bank will convert the price at the conversion rate of the day.

Using Your Pass

  • What attractions or services are included in the Pass?

    Visit https://istanbultouristpass.com/whats-included to see all of the attractions and services that are included with Istanbul Tourist Pass. You'll see the the best of Istanbul and make memories to last a lifetime!

  • Can I visit the museums by myself?


    There are only 2 ways to enter State Museums:
    1. By purchasing a ticket or card from the ticket office at the museum; or
    2. By joining a tour provided by a certified guide.
    Istanbul Tourist Pass includes guided tours with certified guides. This is great for you because you get to skip the ticket line and enter directly with the guide PLUS they will share their knowledge with you so you get the most our of your visit! If you would prefer to investigate on your own, you can leave the tour once you are inside but you have to enter together.

  • After I purchase the pass, can I use it right away?

    Almost! Right after your purchase, you will get a confirmation e-mail with you Pass ID and a link to manage all your reservations. Log in to your account and get started!

  • What do I need to present in order to visit an attraction or claim a service?

    For guided museum tours, simply show the guide your digital pass when you get to the meeting point.
    For attractions or services you reserved online, simply present your digital pass at the entrance.
    For attractions or services that do not require a reservation in advance, simply present your digital pass at the entrance.
    For the HAVAIST airport shuttle bus, the QR code you need to show to board is NOT the main QR code/digital pass on your account home page. Go to the list of attractions and services in your account and open the "Istanbul Airport Shuttle" attraction. A special QR code will open and this is the one you need to show to board.

  • Can I skip the lines with my Pass?

    For all our guided tours, you get to skip the ticket line. This will save you a huge amount of time, especially at the most popular museums such as Hagia Sophia, Topkapi Palace, Dolmabahce Palace and the Blue Mosque where you could be waiting in the ticket line up to an hour at each place!
    Many museums in Istanbul have security checks at the entrance and these lines cannot be skipped.

  • Can I change or extend the dates of my Pass?

    Yes, you can change the start date of your Pass as long as you haven't used it yet (not counting the airport transfer and Internet service). Just send us an email with your Pass ID and the new start date and we can change it for you right away. You can also extend the dates of your Pass. The options are 2 day, 3 day, 5 day and 7 day so just send us an email telling us which Pass you want to extend to and then all you have to do is pay the difference. We will send you a link so you can pay online securely and quickly.

Airport Transfers

  • How can I use my one-way airport transfer? Can I get a return transfer?

    After you buy your Istanbul Tourist Pass, you will be able to make a reservation for a discounted one-way private airport transfer online.
    For transfers to/from Sabiha Gökçen Airport (SAW) the discounted price is €20.00. For transfers to/from Istanbul Airport (ISL) the discounted price is €35.00. These prices are per Pass, not per person.
    Yes, you can get a return transfer but you cannot get the discounted price for the second transfer. In fact, you can book any number of additional transfers with us at the regular price of €50.00 for a minivan and €65.00 for a minibus.

  • My Pass expired yesterday and I didn’t book the airport transfer. Can I still book it?

    Oops! Unfortunately, for technical reasons it is not possible to book the airport transfer after your pass has expired. You have plenty of time from the moment you purchase the Pass until it expires to make all the required reservations and use your Pass as much as you can.

Refunds

  • In case I can’t come to Istanbul, can I get my money back?

    Yes, we issue refunds for unused passes. Please read through our Returns & Cancellations Policy to better understand how we manage returns. For instance, if you made a reservation for an attraction and you want to cancel your pass without allowing us enough time to cancel your reservation(s) and the attraction claims a 'no-show', we may not be able to give you a full refund.

  • I bought a Pass but I couldn't make use of it fully. Can I get my money back?

    Yes, we give you a savings guarantee. If you feel that you would have been better off not buying a Pass, we are willing to calculate the regular retail price of all attractions & services you used and compare it to the amount you paid for the Istanbul Tourist Pass. If it looks like you over-paid, we’ll refund you the difference. The savings are yours!

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