Is your initial thought that Istanbul Pass is too good to be true? Well, it is. As a buyer you pay for the full range of service. However, there is a small print. For example, the WiFi dongle requires you to go through a complex activation process. Fair enough but if you don't do this, you don't get the dongle, even though you have paid for it. The response from Istanbul Pass when you try to resolve the issue, you didn't follow the instructions so tough luck! The whole experience has left me feeling cheated and a holiday ruined even before I arrive in Istanbul.
Nicholas Toko from London reviewed on the 2018-01-08← Back to reviews
Nicholas, we're very sorry that you feel this way.
Please keep in mind that the Internet service conditions can always be found on our website (by clicking here) before purchasing the Pass. Right after the Pass is purchased, we also send a reminder of this in the same email where the online Pass and link to the Reservation system is sent.
There are 2 main reasons why we require our customers to activate the Internet service after purchasing the Pass.
1. Because the Internet kit has a physical cost of €85.00 and we need to place a block (which is mentioned in the page above) to ensure that we will receive the kit back. This amount is unblocked once we receive the kit back without missing or broken parts.
2. Some of our customers already have Internet plans on their mobile phones and may not need our service. For that reason, we only send the kit when the customer needs it.
Regarding the complex activation process... well, we have tried to make it as simple as possible, but so far we have only been able to reduce it to 5 questions, such as the date when you want to start using the service, whether you want to extend it for additional days, your hotel information, the acceptance of the terms and conditions, and finally the payment information to place the block and charge any additional days you may have requested.
If you can come up with ideas which can help us make the process simpler but at the same time take into account the 2 conditions above, we are always happy to hear them =)